Our office manager, Miss Thuy had just written recently to her ........
Dear Doreen,
Thank you very much for your email. We offer the whole package tour, we don't do only just the train tickets.
Kind regards,
Thuy
Poor Thuy got this gob full back .......
Hi Thuy (Kangaroo Café)…
Thanks for replying – but not very helpful!
Maybe all the Trip Advisor advice to steer clear of Kangaroo Café is true?
Anyways, thanks for nothing and not helping/advising – no money, no honey I expect!
Won’t be recommending Kangaroo Café in my Vietnam online reviews, or to friends…
Regards
Doreen (Australia)
Isn't our Doreen just lovely !!!
We don’t sell train tickets to Sa Pa & we’re not sorry about it, not even close. We don’t do laundry, rent motor bikes or do lots of other stuff either. Doreen, we can't & don't want to do everything & Thuy couldn't have been nicer with her reply.
You asked specifically for Livitrans tickets Doreen, what’s wrong with a Google search & then contact them yourself. It’s really not that difficult & if so ask someone (nicely) to show you how to do a Google search !
Treating people in Viet Nam (or anywhere) like this is the best way to have a lousy time, anywhere, that I know of.
I’m so glad we didn’t do business with someone like you.
BTW, as for your comment on the good $$$ for them ???
That's just arrogant & stupid too, how would you know that after having never been to Viet Nam before ???
And, as you've written 1 Deluxe berth - yes a massive purchase indeed ?????
Didn't jump when you told us to big Doreen ????
Hey big spender, spend a little time with ....... ba ba ba ba, ba ba ....... someone else ...... please.
BTW, Dor ..... you'd have us believe there's people all over the world waiting on your online reviews would you .... Ha, Ha, Ha
Now, if you thought this was funny, wait till you see more from Trip Advisor, the Lying Planet Thorn Tree & then some of the stuff from our very good friends at The New Hanoian. The out of work scared little expat bullies are really good for a laugh. Writing terrible stuff about us & would say it directly to Max too ..... except .... what ???
Stay tuned !!!
Craig H (1 review ever) October 20, 2011 - or ....... We're baa - ack (see above)
Craig’s also from Coffs Harbour like our very good friends Mr & Mrs Doreen Rands. They may know each other - I’m not sure but if not I just know they’d get along so well together.
Craig’s decision to ignore the posting guidelines isn’t a great way to start. I had a conversation with, as it appears, Craig’s wife except Craig wasn’t present as he conveniently forgets to mention.
Trip Advisor asks people not to include hear say in their posts & this is a good example of why they ask people not to do it.
I wish Craig hadn’t ignored the guidelines.
“My wife emailed 3 times regarding payment for a tour. ALL emails regarding payment were ignored, she then rang the Australian number and Max returned her call. My wife was inquiring about possible credit card payment BEFORE tour. Max continually dodged the question and kept diverting.”
Craig, there was no attempt to dodge or divert anything. We don’t now & have never accepted credit card payments & I explained this over & over to your wife but alas to no avail. I also explained that we don’t have the facilities to process credit card payments & this was also stated in our original email to you & in writing even.
Your wife kept repeating “I don’t know why you won’t accept credit cards” & I had to repeat this 4 times that we don’t do it & not just that but that we don’t have the facilities to do it but she completely ignored me.
“My wife was constantly spoken over by Max and he began a personal attack as well as ranting about flight times and tourists in general.”
This is completely untrue & each time I said that “we don’t have credit card facilities” I could see where this was heading & said “please don’t take this personally”, 4 times, as I knew I was talking to someone who was trying her best to take it personally.
There was no attack at all. It’s 100% untrue.
The mention of other tourists was in regard to the recent very bad weather here in Ha Noi and how many people got into cancellation fee disputes &/or difficulties. I said that if those tourists had waited till they got here to book, which is always so very easy to do & was stated very clearly in my email to Craig & his wife, there would’ve been no dispute or cancellation fee to argue about.
“From the rant we gathered that 4 1/2 hours in between the flight landing and the tour leaving is unacceptable, even though its a 20min drive from the airport to his location.”
There was no rant Craig & you weren’t there, didn’t speak to me & have conveniently left this out as your unfair & untrue attack continues.
Also, good luck with the 20 Min drive from the airport to the city centre …… This bit couldn’t be more untrue as anyone who’s ever been to Ha Noi will testify. Just because Craig has never been to a place before isn't going to stop him knowing all about it.
20 mins …… by what helicopter ????
“My wife continually tried to relay her willingness to pay before hand to ease his anxiety but was unable to get a word in over his continual interruptions. After 15mins on the phone and a distraught wife max finally said he can not do credit card payments, which was the original enquiry.”
“Max said he cannot help her with the tour and my wife said she will take her business elsewhere.”
This shows how untrue & unfair you two are being. Why after being refused service by a company would you say you’ll take your business elsewhere. A tad irrelevant & just a little too late isn’t it.
Like after getting the sack saying you quit isn’t it ?
I’m sorry to have had to do this & it’s not the 1st & undoubtedly it won’t be the last time I/we refuse service but in cases like this it’s necessary.
“We do not understand how a business can operate this way. Given the amount of negative feedback Kangaroo Cafe has received reflects the true nature of their service and not an attempt to make false allegations.”
This is what’s called the last word. Your just being vindictive & your posting is defamatory, abusive, inflammatory, fraudulent & otherwise objectionable. All the things Trip Advisor asked you not to do.
And ..... Just to see if I got this straight ..... You're from Coffs Harbour NSW just Like Mr & Mrs Doreen ......
2 posts from the same very small town on the NSW north coast in the same month by two couples who both wanted to go to Sa Pa and .......... they're not from the very same people ?????
Yeah sure !!!!!!!!!!!!!!!!!
One of the all time nastiest things we've ever seen came from someone pretending to be a Trip Advisor employee (TA you really should stop dills like this claiming to work for you that so they can get free/discounted rooms all over the world) the charming Conovela who of course is hiding behind a silly alias.
Conovela 08 - Reviewed June 28, 2011
This grub's post has been removed now but TA left it there for months !!! Con Artist or whoever reckoned it'd done 9 countries in 11 days !!! It's actually another would be English teacher working here in Ha Noi with 1 of the roughest uncle neds I've ever seen.
Dining with a couple of friends one night, Max was seen around the restaurant engaging many in conversations about Hanoi and such. However, before you knew it, these seemingly fun and informative conversations turned into a rant about African Americans and the N-word was thrown around just as easily as fish sauce is used in Vietnamese cooking.
Thus, while this place is a good stop to grab a bite of something you miss and/or arrange a tour with confidence in their quality, it is also a place where respect is demanded, unless you are American and black. And while I, as a random client and tripadvisor writer, cannot force anyone’s hand in avoiding this restaurant, I think that it is worth noting that by patronizing this restaurant you are also saying nothing to the owner about his behaviour and blatant racism.
Conovela 08 - Claims to be a Trip Advisor writer which she's clearly not.
Claims there was some kind of "Tourette" or "Arseburgers" thingo going on with me "a rant about African Americans and the N-word was thrown around just as easily as fish sauce is used in Vietnamese cooking." Oh really .......
Conovela 08 (hiding behind a silly alias telling lies) said ....
"Dining with a couple of friends one night, Max was seen around the restaurant engaging many in conversations about Hanoi and such."
Now let me get this straight ...... Packed restaurant me chatting away merrily then ..... Arseburgers &/or Tourettes kicks in & what do you you know ...... next thing it's ....... bum, shitty, tit, poo & the N word .... repeated endlessly & your friends & none of the other customers says a word. No one writes anything yo back this up, no one gets a photo/video of this lunatic going on & on, you & everyone else thank him for the food & great show, don't bring it up & then wave good bye.
Yeah sure ..... & the Easter bunny is your best mate too I 'spose.
The story is way too over done. No wonder TA won't hire you, no one else will either.
PS: My restaurant is a favourite with the many African Footie players living in Ha Noi. You might be able to fool yourself but you can't fool them. The boys & I have something in common that you don't share. It's called bigot radar. Growing up in a Jewish family in Australia gave me mine. The boys & I can smell it a mile off, just like I can smell your bullshit a mile off too.
Check out the photo of me above with some of my regulars. You're not just stupid, you're a very nasty liar too.Check below for some real reviews from some credible people !
