Our office manager, Miss Thuy had just written recently to her ........
Thank you very much for your email. We offer the whole package tour, we don't do only just the train tickets.
Poor Thuy got this gob full back .......
Hi Thuy (Kangaroo Café)…
Thanks for replying – but not very helpful!
Maybe all the Trip Advisor advice to steer clear of Kangaroo Café is true?
Anyways, thanks for nothing and not helping/advising – no money, no honey I expect!
Won’t be recommending Kangaroo Café in my Vietnam online reviews, or to friends…
Isn't our Doreen just lovely !!!
We don’t sell train tickets to Sa Pa & we’re not sorry about it, not even close. We don’t do manicures, optometry or palm reading either. Doreen, we can't & don't want to do everything & Thuy couldn't have been nicer with her reply.
You asked specifically for Livitrans tickets Doreen, what’s wrong with a Google search & then contact them yourself. It’s really not that difficult & if so ask someone (nicely) to show you how to do a Google search !
Treating people in Viet Nam (or anywhere) like this is the best way to have a lousy time, anywhere, that I know of.
I’m so glad we didn’t do business with someone like you.
BTW, as for your comment on the good $$$ for them ???
That's just arrogant & stupid too, how would you know that after having never been to Viet Nam before ???
And, as you've written 1 Deluxe berth - yes a massive purchase indeed ?????
And another review from someone we never even had in the shop !!!
Craig H (1 review ever) October 20, 2011 - or ....... We're ba - ck (see above)
Craig’s from Coffs Harbour too just like our very good friends Mr & Mrs Doreen Rands. They may know each other - I’m not sure but if not I just know they’d get along so well together.
Craig’s decision to ignore the posting guidelines isn’t a great way to start. I had a conversation with, as it appears, Craig’s wife except Craig wasn’t present as he conveniently forgets to mention.
Trip Advisor asks people not to include hear say in their posts & this is a good example of why they ask people not to do it.
I wish Craig hadn’t ignored the guidelines.
“My wife emailed 3 times regarding payment for a tour. ALL emails regarding payment were ignored, she then rang the Australian number and Max returned her call. My wife was inquiring about possible credit card payment BEFORE tour. Max continually dodged the question and kept diverting.”
Craig, there was no attempt to dodge or divert anything. We don’t now & have never accepted credit card payments & I explained this over & over to your wife but alas to no avail. I also explained that we don’t have the facilities to process credit card payments & this was also stated in our original email to you & in writing too.
Your wife kept repeating “I don’t know why you won’t accept credit cards” & I had to repeat this 4 times that we don’t do it & not just that but that we don’t have the facilities to do it but she completely ignored me.
“My wife was constantly spoken over by Max and he began a personal attack as well as ranting about flight times and tourists in general.”
There was no attack at all. It’s just not true.
The mention of other tourists was in regard to the recent very bad weather here in Ha Noi and how many people got into cancellation fee disputes &/or difficulties. I said that if those tourists had waited till they got here to book, which is always so very easy to do & was stated very clearly in my email to Craig & his wife, there would’ve been no dispute or cancellation fee to argue about.
“From the rant we gathered that 4 1/2 hours in between the flight landing and the tour leaving is unacceptable, even though its a 20min drive from the airport to his location.”
There was no rant Craig & you weren’t there, didn’t speak to me & have conveniently left this out as your unfair & untrue attack continues.
Also, good luck with the 20 Min drive from the airport to the city centre …… This bit couldn’t be more untrue as anyone who’s ever been to Ha Noi will testify. Just because Craig has never been to a place before isn't going to stop him knowing all about it.
20 mins …… by what helicopter ????
“My wife continually tried to relay her willingness to pay before hand to ease his anxiety but was unable to get a word in over his continual interruptions. After 15mins on the phone and a distraught wife max finally said he can not do credit card payments, which was the original enquiry.”
“Max said he cannot help her with the tour and my wife said she will take her business elsewhere.”
This shows how untrue & unfair you two are being. Why after being refused service by a company would you say you’ll take your business elsewhere. A tad irrelevant & just a little too late isn’t it.
Like after getting the sack saying you quit isn’t it ?
I’m sorry to have had to do this & it’s not the 1st & undoubtedly it won’t be the last time I/we refuse service but in cases like this it’s necessary.
“We do not understand how a business can operate this way. Given the amount of negative feedback Kangaroo Cafe has received reflects the true nature of their service and not an attempt to make false allegations.”
This is what’s called the last word. You're just being vindictive & your posting is defamatory, abusive, inflammatory, fraudulent & otherwise objectionable. All the things Trip Advisor asked you not to do.
And ..... Just to see if I got this straight ..... You're from Coffs Harbour NSW just Like Mr & Mrs Doreen ...... 2 posts from the same very small town on the NSW north coast in the same month by two couples who both wanted to go to Sa Pa .......
And theses 2 posts aren't from the very same people ..... Yeah sure !
A very silly couple of posts but there's some even sillier ones on old mates at TA's site & almost always, they're people who've only ever posted once or rarely & without any pics too because we know that tourists rarely go on holidays with a camera - don't we !!!
Check below for some real reviews from some credible people !